DeckingPro Supplies receives a high volume of customer inquiries every day. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies.
This feature has not only improved the speed and accuracy of responses but also helped to categorize and prioritize tickets, ensuring that urgent and complex issues are addressed promptly.
DeckingPro also uses Deskhero's user group feature to coordinate their support team. The AI helps to assign tickets to the appropriate user groups based on the content of the inquiry, ensuring that each ticket is handled by the most qualified team.
Additionally, Deskhero's REST API allows DeckingPro to integrate the platform with their existing systems, providing a seamless flow of information and further improving efficiency.
The result is a highly efficient and effective customer support system that improves customer satisfaction and allows the support team to focus on the most critical issues.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. It also helps to categorize and prioritize tickets, ensuring that urgent and complex issues are addressed promptly.
How does Deskhero help coordinate user groups?
Deskhero's AI assigns tickets to the appropriate user groups based on the content of the inquiry. This ensures that each ticket is handled by the most qualified team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Decking Materials Suppliers Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
