EcoRestore Cleanup often deals with complex queries from clients regarding their eco-friendly cleaning methods, safety protocols, and waste management systems. To handle these queries effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
By using Deskhero's AI, EcoRestore Cleanup has been able to provide quick and accurate responses to customer queries. The AI's ability to generate suggested replies based on past tickets and knowledge base articles has significantly improved the efficiency of the customer service team.
Deskhero's AI also enhances search results, making it easier for the customer service team to find relevant information. The AI uses embeddings to improve search results, reducing the time taken to resolve customer queries.
The AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website has also been beneficial for EcoRestore Cleanup. This feature has helped the company maintain a comprehensive and up-to-date knowledge base.
Overall, Deskhero's AI capabilities have enhanced EcoRestore Cleanup's customer service, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings to enhance search results, making it easier for the customer service team to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature helps in keeping the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Decontamination and Cleaning of Contaminated Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
