BioSafe Decontamination receives a variety of queries from clients about their biohazard cleaning procedures, safety standards, and waste disposal methods. To manage these queries efficiently, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI has helped BioSafe Decontamination reduce the time taken to respond to customer queries. The AI's ability to generate suggested replies based on past tickets and knowledge base articles has improved the efficiency of the helpdesk team and increased customer satisfaction.
The AI's advanced search capabilities have also been beneficial for BioSafe Decontamination. The AI uses embeddings to enhance search results, making it easier for the helpdesk team to find relevant information quickly. This feature has reduced the time taken to resolve customer queries.
Deskhero's AI can also generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature has made it easier for BioSafe Decontamination to maintain a comprehensive and up-to-date knowledge base.
Overall, Deskhero's AI capabilities have improved BioSafe Decontamination's helpdesk services, enhancing efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings to enhance search results, making it easier for the helpdesk team to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature helps in keeping the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Decontamination and Cleaning of Contaminated Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
