CleanSweep Decontamination receives numerous queries from clients regarding their cleaning procedures, safety measures, and waste disposal methods. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
With Deskhero's AI, CleanSweep Decontamination has significantly reduced the time taken to respond to customer queries. The AI's ability to generate suggested replies based on past tickets and knowledge base articles has helped the customer support team provide accurate and quick responses, improving customer satisfaction.
The AI's advanced search capabilities have also been beneficial for CleanSweep Decontamination. The AI uses embeddings to enhance search results, making it easier for the customer support team to find relevant information quickly. This feature has improved the efficiency of the customer support team and reduced the time taken to resolve customer queries.
Deskhero's AI has also helped CleanSweep Decontamination improve their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has made it easier for the company to keep their knowledge base updated and comprehensive.
Overall, Deskhero's AI capabilities have helped CleanSweep Decontamination streamline their customer support and helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It uses this information to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings to enhance search results. It makes it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps in keeping the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Decontamination and Cleaning of Contaminated Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
