PotatoPro's customer base has grown exponentially over the years, leading to an increase in customer queries and complaints. The company turned to Deskhero for a solution that could manage this surge without compromising on service quality.
Deskhero's advanced AI capabilities were put to use, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped the support team find relevant content quickly and efficiently.
The AI also generated suggested replies using OpenAI's ChatGPT, significantly reducing the time taken to respond to customers. This led to improved customer satisfaction and reduced the workload of the customer support team.
Moreover, the comprehensive search bar feature of Deskhero made it easy for the customer support team to find relevant information from the vast database of knowledge base articles, previous tickets, and other resources.
PotatoPro also utilized Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI help in managing customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly. It also generates suggested replies, reducing the time taken to respond to customers.
How does the comprehensive search bar feature work?
The comprehensive search bar allows you to search through the entire database of knowledge base articles, previous tickets, and other resources to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Dehydrated Potatoes Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
