With a rapidly expanding customer base, TaterTech was struggling to manage the increasing volume of customer queries. They needed a solution that could help them handle these queries without compromising on service quality.
TaterTech turned to Deskhero for a solution. Deskhero's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, were able to find relevant content quickly and efficiently.
The AI also generated suggested replies using OpenAI's ChatGPT, significantly reducing the time taken to respond to customers. This led to improved customer satisfaction and reduced the workload of the customer support team.
Additionally, TaterTech utilized the custom email domains feature of Deskhero to provide a personalized experience to their customers. The kanban board feature also helped them manage their customer support tasks more effectively.
TaterTech also integrated Deskhero with their existing systems using the platform's REST API, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI enhance customer support efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly. It also generates suggested replies, reducing the time taken to respond to customers.
What is the benefit of the custom email domains feature?
The custom email domains feature allows you to provide a personalized experience to your customers.
How does the kanban board feature help in managing customer support tasks?
The kanban board feature allows you to visualize your customer support tasks, making it easier to manage them.
* This article provides an example of how a fictive company in the Dehydrated Potatoes Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
