SpudSolutions was facing challenges in managing the increasing volume of customer queries and complaints. They needed a solution that could help them respond to these queries quickly and efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI was able to suggest relevant responses to customer queries.
This not only improved the response time but also ensured that the responses were accurate and relevant. As a result, customer satisfaction increased, and the workload of the customer support team decreased.
Furthermore, the custom fields and structured data lists features of Deskhero allowed SpudSolutions to organize their customer data effectively, making it easier to handle customer queries.
SpudSolutions also used Deskhero's REST API to integrate the platform with their existing CRM system, further streamlining their customer support process.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to customer queries, thereby improving response time.
What are the benefits of the custom fields and structured data lists features?
These features allow you to organize your customer data effectively, making it easier to handle customer queries.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your CRM system.
* This article provides an example of how a fictive company in the Dehydrated Potatoes Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
