RapidDelivery uses Deskhero's AI capabilities to manage the large volume of customer queries they receive daily. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
Deskhero's AI also enhances the search results in the knowledge base by leveraging the same OpenAI embeddings. This makes it easier for customers to find relevant information, reducing the number of tickets raised and freeing up customer service representatives to handle more complex issues.
RapidDelivery also utilizes Deskhero's custom fields and user groups features to categorize and assign tickets efficiently. This ensures that tickets are handled by the most suitable team, improving response times and resolution rates.
The REST API feature of Deskhero allows RapidDelivery to seamlessly integrate the platform with their existing systems. This ensures a smooth flow of data and enables real-time tracking of customer queries and resolutions.
Through Deskhero, RapidDelivery has been able to streamline their customer support process, improve customer satisfaction and increase operational efficiency.
How does Deskhero's AI improve the customer support process?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries and enhance search results in the knowledge base. This reduces response times and makes it easier for customers to find relevant information.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and user groups to categorize and assign tickets efficiently. This ensures that tickets are handled by the most suitable team, improving response times and resolution rates.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures a smooth flow of data and enables real-time tracking of customer queries and resolutions.
* This article provides an example of how a fictive company in the Delivery Service/ Courier Service Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
