TankTech uses Deskhero's AI capabilities to handle a large number of customer inquiries about installation procedures, safety guidelines, and maintenance tips. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, greatly reducing the time it takes to respond to customers.
The AI also improves the search results on TankTech's customer portal. When customers search for information, the AI uses embeddings to find the most relevant content, providing customers with immediate, accurate answers to their questions.
TankTech also uses Deskhero's custom fields and user groups to categorize and assign tickets. This ensures that tickets are handled by the most suitable team member, improving efficiency and customer satisfaction.
Deskhero's Kanban board helps TankTech visualize their workflow, track ticket progress, and identify bottlenecks. This has led to improved productivity and faster resolution times.
Lastly, TankTech uses Deskhero's REST API to integrate with their existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the time it takes to respond to customers.
How does Deskhero help categorize and assign tickets?
Deskhero allows you to create custom fields and user groups. This helps categorize tickets based on various parameters and ensures they are assigned to the most appropriate team member.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate with your existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Delivery and installation of residential and commercial propane tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
