Demographix uses Deskhero's advanced AI capabilities to manage their vast amount of customer queries and requests. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the response time and increases the efficiency of the customer support team.
Deskhero's AI also enhances the search results for Demographix. By using the comprehensive search bar, the team can quickly find relevant information from the vast amount of data they have. This saves time and resources, allowing the team to focus more on their core tasks.
The custom fields feature of Deskhero allows Demographix to categorize their tickets based on different demographics factors. This helps in better organization and prioritization of the tickets.
Demographix also uses the knowledge base feature of Deskhero to store and share their research findings and reports. The AI capabilities of Deskhero automatically generate articles from these files, making it easier for the team to access and share the information.
Finally, Demographix uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and improves the overall productivity of the team.
How does Deskhero's AI enhance the customer support of Demographix?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the response time and increases the efficiency of the customer support team.
How does Deskhero help in managing the data of Demographix?
Deskhero's comprehensive search bar and AI-enhanced search results allow the team at Demographix to quickly find relevant information from their vast amount of data.
How does Deskhero's REST API benefit Demographix?
Deskhero's REST API allows Demographix to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
* This article provides an example of how a fictive company in the Demographics Analysis and Targeting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
