TargetScope uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only reduces the response time but also ensures accurate and consistent responses.
With Deskhero's custom fields feature, TargetScope can categorize their tickets based on various factors such as the type of query, the demographic group of the customer, etc. This helps in better organization and prioritization of the tickets.
TargetScope also uses Deskhero's knowledge base feature to store and share their research findings and reports. The AI capabilities of Deskhero automatically generate articles from these files, making it easier for the team to access and share the information.
Deskhero's comprehensive search bar and AI-enhanced search results allow the team at TargetScope to quickly find relevant information from their vast amount of data. This greatly improves their efficiency and productivity.
Finally, TargetScope uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and improves the overall productivity of the team.
How does Deskhero's AI enhance the ticket management of TargetScope?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This not only reduces the response time but also ensures accurate and consistent responses.
How does Deskhero help in managing the data of TargetScope?
Deskhero's comprehensive search bar and AI-enhanced search results allow the team at TargetScope to quickly find relevant information from their vast amount of data.
How does Deskhero's REST API benefit TargetScope?
Deskhero's REST API allows TargetScope to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
* This article provides an example of how a fictive company in the Demographics Analysis and Targeting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
