Blast & Build deals with a wide range of customer queries daily, from project inquiries to safety concerns. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system helps the company categorize and prioritize customer queries, leading to improved response times and customer satisfaction.
Deskhero's AI capabilities also enhance Blast & Build's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like safety manuals and project timelines to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, making the process of addressing customer queries more efficient.
Moreover, Deskhero's AI enhances search results, enabling the support team to find relevant information quickly. This feature is especially useful when dealing with complex queries that require detailed and specific information.
Since implementing Deskhero, Blast & Build has seen significant improvements in their customer service. The platform's AI capabilities have made the process of managing customer queries more efficient and effective, resulting in increased customer satisfaction and loyalty.
Furthermore, the use of Deskhero has led to a reduction in the time and resources spent on managing customer service, allowing the company to focus more on their core business activities.
How does Deskhero's AI improve ticket management in Blast & Build?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to categorize and prioritize customer queries, improving response times and customer satisfaction.
How does Deskhero's AI enhance the knowledge base in Blast & Build?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing the knowledge base and making it more useful for addressing customer queries.
How does Deskhero's AI enhance search results in Blast & Build?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Demolition of Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
