Demolition Dynamics receives numerous queries from clients regarding their services, safety measures, and project timelines. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system, powered by AI, helps categorize and prioritize tickets based on urgency and relevance, improving response times and customer satisfaction.
The AI capabilities of Deskhero also enhance the company's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, making the process of addressing customer queries more efficient.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed and specific information.
With Deskhero, Demolition Dynamics has been able to improve their customer support services significantly. The platform's AI capabilities have made the process of managing customer queries more efficient and effective, leading to improved customer satisfaction and loyalty.
Moreover, the use of Deskhero has led to a reduction in the time and resources spent on managing customer support services, allowing the company to focus more on their core business activities.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to categorize and prioritize tickets based on urgency and relevance, improving response times.
How does Deskhero's AI enhance the knowledge base?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing the knowledge base and making it more useful for addressing customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Demolition of Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
