Rubble Rousers deals with a large number of customer inquiries every day. With Deskhero's advanced AI capabilities, the company can quickly analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced their response time and improved customer satisfaction.
Using Deskhero's custom fields and user groups, Rubble Rousers has been able to categorize and prioritize customer inquiries more effectively. The AI capabilities of Deskhero also enhance search results, making it easier for the support team to find relevant information quickly.
Deskhero's knowledge base feature has been a game-changer for Rubble Rousers. The platform's AI capabilities generate articles from various sources, including word, powerpoint, pdf files, and the company's website. This automation has saved the company considerable time and resources in maintaining their knowledge base.
Rubble Rousers has integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has streamlined their operations and improved the overall efficiency of their customer support services.
Overall, the advanced AI capabilities of Deskhero have revolutionized Rubble Rousers' customer support. The company has experienced a significant decrease in response time, an increase in customer satisfaction, and an overall boost in operational efficiency.
How has Deskhero's AI capabilities improved Rubble Rousers' efficiency?
Deskhero's AI capabilities have improved Rubble Rousers' efficiency by providing suggested replies to inquiries, enhancing search results, and automating the creation and updating of the knowledge base.
How does Deskhero's ticket management system benefit Rubble Rousers?
Deskhero's ticket management system allows Rubble Rousers to track customer inquiries effectively. The AI capabilities of the platform analyze previous tickets and knowledge base articles to generate suggested replies, reducing response time.
What benefits has Rubble Rousers gained from Deskhero's REST API?
Deskhero's REST API has allowed Rubble Rousers to integrate the platform with their existing systems, streamlining their operations and improving the overall efficiency of their customer support services.
* This article provides an example of how a fictive company in the Demolition services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
