Demolition Dynamics receives numerous inquiries daily, ranging from service requests to safety concerns. The company uses Deskhero's ticket management system to track these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, reducing response time and improving customer satisfaction.
With the help of Deskhero's custom fields and user groups, Demolition Dynamics has been able to categorize and prioritize inquiries more effectively. The AI capabilities of Deskhero also enhance search results, making it easier for the support team to find relevant information quickly.
Deskhero's knowledge base feature has proved invaluable for Demolition Dynamics. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has significantly reduced the time spent on creating and updating the knowledge base.
Using Deskhero's REST API, Demolition Dynamics has integrated the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their customer support services.
The advanced AI capabilities of Deskhero have transformed the way Demolition Dynamics handles customer support. The company has seen a significant reduction in response time, an increase in customer satisfaction, and an overall improvement in operational efficiency.
How has Deskhero's AI capabilities improved the efficiency of Demolition Dynamics?
Deskhero's AI capabilities have improved the efficiency of Demolition Dynamics by generating suggested replies to inquiries, enhancing search results, and automating the creation and updating of the knowledge base.
How does Deskhero's ticket management system work?
Deskhero's ticket management system tracks inquiries effectively. It uses AI to analyze previous tickets and knowledge base articles to generate suggested replies.
How has Deskhero's REST API benefited Demolition Dynamics?
Deskhero's REST API has allowed Demolition Dynamics to integrate the platform with their existing systems, streamlining their operations and improving the overall efficiency of their customer support services.
* This article provides an example of how a fictive company in the Demolition services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
