BlastAway Services receives a high volume of customer inquiries daily. Using Deskhero's advanced AI capabilities, the company can quickly analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced their response time and improved customer satisfaction.
The company uses Deskhero's custom fields and user groups to effectively categorize and prioritize customer inquiries. The AI capabilities of Deskhero enhance search results, enabling the support team to find relevant information quickly and efficiently.
Deskhero's knowledge base feature is a crucial tool for BlastAway Services. The platform's AI capabilities generate articles from various sources, including word, powerpoint, pdf files, and the company's website. This automation has saved the company time and resources in maintaining their knowledge base.
BlastAway Services has integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has streamlined their operations and improved the overall efficiency of their customer support services.
Overall, the advanced AI capabilities of Deskhero have revolutionized BlastAway Services' customer support. The company has experienced a significant decrease in response time, an increase in customer satisfaction, and an overall boost in operational efficiency.
How has Deskhero's AI capabilities improved BlastAway Services' efficiency?
Deskhero's AI capabilities have improved BlastAway Services' efficiency by providing suggested replies to inquiries, enhancing search results, and automating the creation and updating of the knowledge base.
How does Deskhero's ticket management system benefit BlastAway Services?
Deskhero's ticket management system allows BlastAway Services to track customer inquiries effectively. The AI capabilities of the platform analyze previous tickets and knowledge base articles to generate suggested replies, reducing response time.
What benefits has BlastAway Services gained from Deskhero's REST API?
Deskhero's REST API has allowed BlastAway Services to integrate the platform with their existing systems, streamlining their operations and improving the overall efficiency of their customer support services.
* This article provides an example of how a fictive company in the Demolition services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
