BlastOff Demolition receives numerous customer support tickets daily. Managing these tickets efficiently and ensuring timely responses is a challenge that BlastOff Demolition addresses using Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data. This analysis helps the AI categorize the tickets and prioritize them based on their urgency and importance.
The AI also uses OpenAI's ChatGPT to generate suggested replies based on the analyzed data. This feature has significantly reduced the response time, leading to improved customer satisfaction.
Furthermore, the AI-powered comprehensive search bar makes it easier for the support team to find relevant information quickly when dealing with tickets. This feature has improved the efficiency of the support team and reduced the resolution time of the tickets.
Overall, Deskhero's advanced AI capabilities have significantly enhanced BlastOff Demolition's ticket management and improved customer support efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps the AI categorize the tickets and prioritize them based on their urgency and importance.
How does Deskhero's AI help in reducing the response time?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the analyzed data. This feature helps the support team respond to tickets faster, thus reducing the response time.
How does the AI-powered comprehensive search bar improve the efficiency of the support team?
The AI-powered comprehensive search bar makes it easier for the support team to find relevant information quickly when dealing with tickets. This feature improves the efficiency of the support team and reduces the resolution time of the tickets.
* This article provides an example of how a fictive company in the Demolition and site clearance activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
