ClearSite Solutions has an extensive knowledge base that includes information about their services, safety measures, pricing, and more. Managing this knowledge base and ensuring that the information is easily accessible to customers is a challenge that ClearSite Solutions addresses using Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data. This analysis helps the AI categorize the information and improve the search functionality of the knowledge base.
The AI also generates new knowledge base articles from word, powerpoint, pdf files, making it easier for ClearSite Solutions to update their knowledge base regularly. This feature has significantly improved the quality and relevance of the information available in the knowledge base.
Furthermore, the AI-powered comprehensive search bar makes it easier for customers to find relevant information in the knowledge base. This feature has enhanced the customer self-service, reducing the load on the customer support team.
Overall, Deskhero's advanced AI capabilities have significantly improved ClearSite Solutions' knowledge base management and enhanced customer self-service.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base articles, uploaded files, and scraped website data. This analysis helps the AI categorize the information and improve the search functionality of the knowledge base.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files. This feature makes it easier to update the knowledge base regularly, improving the quality and relevance of the information available.
How does the AI-powered comprehensive search bar enhance customer self-service?
The AI-powered comprehensive search bar makes it easier for customers to find relevant information in the knowledge base. This feature enhances customer self-service, reducing the load on the customer support team.
* This article provides an example of how a fictive company in the Demolition and site clearance activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
