Demolition Dynamics receives a high volume of customer queries daily. They range from inquiries about service availability, pricing, safety measures, to specific project-related questions. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data. This helps the AI understand the context of the inquiry and provide relevant responses. As a result, the customer support team can handle more inquiries in less time, improving their productivity.
The AI also uses OpenAI's ChatGPT to generate suggested replies based on the analyzed data. This feature has significantly reduced the response time, leading to improved customer satisfaction.
Additionally, the comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex inquiries that require detailed information.
Overall, Deskhero's advanced AI capabilities have transformed Demolition Dynamics' customer support, making it more efficient and effective.
How does Deskhero's AI understand the context of the inquiry?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data. This analysis helps the AI understand the context of the inquiry.
How does Deskhero's AI help in reducing the response time?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the analyzed data. This feature helps the support team respond to inquiries faster, thus reducing the response time.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which enhances the search results. It makes it easier for the support team to find relevant information quickly, especially when dealing with complex inquiries.
* This article provides an example of how a fictive company in the Demolition and site clearance activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
