OralHealth Specialists were finding it difficult to manage the increasing volume of customer support tickets. They decided to implement Deskhero to leverage its AI capabilities for efficient ticket management.
With Deskhero, OralHealth Specialists were able to use the AI capabilities to learn from previous tickets and knowledge base articles. This learning was used to generate suggested replies, significantly reducing the time taken to respond to tickets.
The Kanban board feature of Deskhero allowed OralHealth Specialists to visualize the workflow of tickets, making it easier to manage and prioritize tasks. This led to improved productivity and customer satisfaction.
Moreover, the use of custom fields and user groups facilitated better organization and assignment of tasks. This resulted in more efficient handling of tickets and reduced workload for the support team.
Finally, the REST API provided by Deskhero enabled OralHealth Specialists to integrate the platform with their existing systems, ensuring a smooth transition and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI capabilities use OpenAI Embeddings to learn from previous tickets and knowledge base articles. This learning is used to generate suggested replies, significantly reducing the time taken to respond to tickets and improving overall ticket management.
How does the Kanban board feature of Deskhero improve productivity?
The Kanban board feature of Deskhero allows for visualization of the workflow of tickets. This makes it easier to manage and prioritize tasks, leading to improved productivity.
How does Deskhero's REST API enhance customer support capabilities?
Deskhero's REST API allows for integration with existing systems, ensuring a smooth transition. This integration enhances customer support capabilities by allowing for efficient management of tickets and improved overall productivity.
* This article provides an example of how a fictive company in the Dental practice activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
