BrightSmile Dental has been facing challenges in managing the increasing volume of patient inquiries and appointment scheduling. They turned to Deskhero to leverage its AI capabilities to automate these tasks.
With Deskhero, BrightSmile Dental was able to create a structured data list of common patient inquiries and responses. Using OpenAI Embeddings, the system learns from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The custom fields feature allowed BrightSmile Dental to categorize inquiries based on their nature, such as appointment scheduling, billing, or general inquiries. This helped in prioritizing and addressing patient needs more efficiently.
Deskhero's comprehensive search bar enhanced with AI capabilities made it easier for the support team to find relevant content from the knowledge base, uploaded files like policies/manuals/presentation and scraped website data. This greatly improved the quality of support provided to patients.
Furthermore, the use of custom email domains and user groups facilitated better communication and collaboration among the team members, leading to improved productivity and patient satisfaction.
How does Deskhero's AI capabilities help in reducing response time?
Deskhero's AI capabilities use OpenAI Embeddings to learn from previous tickets and knowledge base articles to generate suggested replies. This automation significantly reduces the time taken to respond to inquiries.
How does Deskhero improve the quality of support provided to patients?
Deskhero's AI-enhanced comprehensive search bar makes it easier for the support team to find relevant content from the knowledge base, uploaded files, and scraped website data. This helps in providing accurate and detailed responses to patient inquiries.
How does Deskhero facilitate better communication and collaboration among team members?
Deskhero's custom email domains and user groups allow team members to communicate and collaborate effectively. This leads to improved productivity and patient satisfaction.
* This article provides an example of how a fictive company in the Dental practice activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
