DentalCare Plus was struggling with maintaining an updated and comprehensive knowledge base for their customer support team. They decided to implement Deskhero to leverage its AI capabilities for this task.
Using Deskhero, DentalCare Plus was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. The AI capabilities of Deskhero used OpenAI Embeddings to find relevant content from these sources.
The AI also enhanced the search results in the comprehensive search bar, making it easier for the support team to find relevant information quickly. This led to a significant improvement in the speed and quality of responses to customer inquiries.
Moreover, the use of custom fields and user groups allowed DentalCare Plus to categorize and assign tasks efficiently. This resulted in better management of tickets and improved overall productivity.
Finally, the REST API provided by Deskhero enabled DentalCare Plus to integrate the platform with their existing systems, leading to a seamless transition and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities help in building an efficient knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from various sources like Word, PowerPoint, PDF files, and scraped website data. This content is then used to generate knowledge base articles, creating a comprehensive and updated knowledge base.
How does Deskhero improve the speed and quality of responses to customer inquiries?
Deskhero's AI-enhanced comprehensive search bar makes it easier for the support team to find relevant information quickly. This leads to faster and more accurate responses to customer inquiries.
How does Deskhero's REST API enhance customer support capabilities?
Deskhero's REST API allows for integration with existing systems, leading to a seamless transition. This integration enhances customer support capabilities by allowing for efficient management of tickets and improved overall productivity.
* This article provides an example of how a fictive company in the Dental practice activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
