Bargain Bazaar receives hundreds of customer queries daily through various channels. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature allows them to organize and prioritize tickets effectively, ensuring no customer query goes unanswered.
The advanced AI capabilities of Deskhero have been a game-changer for Bargain Bazaar. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps in finding relevant content and enhancing search results, making it easier for the support team to find the information they need to assist customers.
Furthermore, the AI capabilities of Deskhero generate suggested replies based on the relevant content found. This significantly reduces the time spent by the support team on crafting responses, allowing them to handle more queries in less time.
Deskhero's website scraping feature has also proved beneficial for Bargain Bazaar. The AI scrapes the store's website data and uses it to further enhance search results and generate suggested replies.
Overall, the implementation of Deskhero has improved the efficiency of Bargain Bazaar's customer support operations, leading to increased customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then used to enhance search results, making it easier for the support team to find the information they need.
How does Deskhero's AI generate suggested replies?
Based on the relevant content found through the enhanced search results, Deskhero's AI generates suggested replies. This helps the support team in crafting responses quickly and efficiently.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to use the store's website data to further enhance search results and generate suggested replies. This leads to more accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
