Grand Galleria prides itself on providing top-notch customer service. To maintain this standard, they needed a robust knowledge base that could provide quick and accurate information to their support team. Deskhero was their solution of choice.
Deskhero's AI capabilities allow Grand Galleria to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded their knowledge base, providing the support team with a wealth of information at their fingertips.
The AI also enhances the search results within the knowledge base using OpenAI Embeddings. This makes it easier for the support team to find the information they need, leading to quicker resolution of customer queries.
Furthermore, the AI generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
By implementing Deskhero, Grand Galleria has been able to improve their knowledge base and provide better customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This helps in expanding the knowledge base and providing a wealth of information to the support team.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings to enhance the search results within the knowledge base. This makes it easier for the support team to find the information they need, leading to quicker resolution of customer queries.
How does the AI generate suggested replies?
Based on the relevant content found through the enhanced search results, the AI generates suggested replies. This speeds up the response time and ensures the accuracy of the information provided to the customers.
* This article provides an example of how a fictive company in the Department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
