InsureSafe Ltd., a renowned deposit insurance administrator, was struggling with managing their extensive knowledge base and providing high-quality support responses. They decided to implement Deskhero to address these challenges.
Deskhero's AI capabilities allowed InsureSafe to leverage OpenAI Embeddings from their knowledge base articles, previous tickets, uploaded files, and scraped website data. This enabled the company's support team to quickly find relevant content and generate high-quality suggested replies.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files simplified the process of updating the knowledge base for InsureSafe. It also ensured that the most recent and relevant information was always available for the support team.
By integrating Deskhero using its REST API, InsureSafe was able to smoothly transition to the new platform without disrupting their existing operations.
Implementing Deskhero helped InsureSafe to manage their knowledge base more effectively, improve the quality of their support responses, and enhance customer satisfaction.
How did Deskhero's AI capabilities help InsureSafe manage their knowledge base?
Deskhero's AI capabilities allowed InsureSafe to leverage OpenAI Embeddings from various sources to quickly find relevant content and generate high-quality suggested replies, improving their knowledge base management.
How did Deskhero simplify the process of updating the knowledge base for InsureSafe?
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files simplified the process of updating the knowledge base for InsureSafe. It ensured that the most recent and relevant information was always available for the support team.
How did InsureSafe integrate Deskhero with their existing systems?
InsureSafe used Deskhero's REST API to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Deposit Insurance Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
