GuardianDeposits Corp., a prominent deposit insurance administrator, was dealing with a high volume of customer tickets and long response times. They decided to implement Deskhero to streamline their ticket management process.
Deskhero's advanced AI capabilities enabled GuardianDeposits to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helped the company's support team to quickly find relevant content and generate suggested replies, significantly reducing response times.
The Kanban board provided by Deskhero allowed GuardianDeposits to visualize their ticket workflow, identify bottlenecks, and improve their process efficiency.
GuardianDeposits was able to integrate Deskhero with their existing systems using the platform's REST API, ensuring a smooth transition and minimal disruption to their operations.
By implementing Deskhero, GuardianDeposits was able to streamline their ticket management process, reduce response times, and improve customer satisfaction.
How did Deskhero's AI capabilities help GuardianDeposits manage their tickets?
Deskhero's AI capabilities enabled GuardianDeposits to leverage OpenAI Embeddings from various sources to quickly find relevant content and generate suggested replies, significantly reducing response times and improving ticket management.
How did the Kanban board improve GuardianDeposits' process efficiency?
The Kanban board provided by Deskhero allowed GuardianDeposits to visualize their ticket workflow, identify bottlenecks, and improve their process efficiency.
How did GuardianDeposits integrate Deskhero with their existing systems?
GuardianDeposits used Deskhero's REST API to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Deposit Insurance Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
