FuturesFirst receives numerous technical queries from their clients daily. To handle these effectively, the company uses Deskhero's user groups feature, which organizes users into groups based on their roles or departments. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant solutions to new tickets, reducing the time taken to resolve technical issues.
The company also uses Deskhero's custom email domains feature to create a professional and consistent image in their communications. The AI capabilities of the platform analyze the content of emails to suggest appropriate responses, improving communication efficiency.
Deskhero's AI capabilities also enhance the company's knowledge base. The platform generates knowledge base articles from various sources, including word documents, powerpoint presentations, pdf files, and scraped website data. This ensures that the knowledge base is always up-to-date and comprehensive, aiding both helpdesk agents and clients in finding relevant information quickly.
Furthermore, the company uses Deskhero's comprehensive search bar, powered by AI, to find relevant content quickly. The AI analyzes OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide accurate search results, saving time and improving efficiency.
Finally, FuturesFirst uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve technical support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant solutions to new tickets, reducing the time taken to resolve technical issues.
How does Deskhero enhance the company's knowledge base?
Deskhero generates knowledge base articles from various sources, including word documents, powerpoint presentations, pdf files, and scraped website data. This ensures that the knowledge base is always comprehensive and updated.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI, which analyzes OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide accurate search results.
* This article provides an example of how a fictive company in the Derivatives trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
