Dermacare Solutions has a vast knowledge base of articles, presentations, and policies related to dermatology. Previously, their support team had to manually search through these resources to find relevant information for customer inquiries. With Deskhero's AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
The AI-powered comprehensive search bar has made it easier for the support team to find the information they need. This has reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature has not only increased the speed of response but also ensured that the responses are accurate and helpful.
With the REST API, Dermacare Solutions has been able to integrate Deskhero with their existing systems, further enhancing the efficiency of their operations.
Overall, Deskhero's AI capabilities have transformed Dermacare Solutions' customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It analyzes this data to understand the context and find the most relevant information.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses advanced algorithms to search through the data in Deskhero. It can find relevant information quickly and accurately, making it easier for the support team to respond to customer queries.
What is the benefit of the suggested replies generated by Deskhero's AI?
The suggested replies generated by Deskhero's AI increase the speed of response and ensure that the responses are accurate and helpful. This improves customer satisfaction and reduces the workload of the support team.
* This article provides an example of how a fictive company in the Dermatology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
