OceanPure Solutions receives a high volume of customer queries regarding the operation and maintenance of their desalination plants. With Deskhero, they are able to manage these queries more effectively by leveraging AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
The AI also enhances the search results within the platform, making it easier for the customer support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries, improving overall efficiency.
Additionally, Deskhero's AI capabilities have been instrumental in creating a robust knowledge base for OceanPure Solutions. The AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDFs, which has simplified the process of updating and maintaining the knowledge base.
OceanPure Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI uses OpenAI Embeddings to find relevant content from the scraped data, further enhancing the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed the way OceanPure Solutions manages their customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to enhance the search results within the platform, making it easier to find relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from relevant websites. The AI then uses OpenAI Embeddings to find relevant content from the scraped data, which can be used to update the knowledge base or enhance search results.
* This article provides an example of how a fictive company in the Desalination Plant Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
