AquaTech Builders often deals with complex technical queries from their customers. With Deskhero, they are able to handle these queries more efficiently by using AI to generate suggested replies based on previous tickets and knowledge base articles.
The AI also enhances the search results within the platform, enabling the helpdesk team to find relevant information quickly. This has led to a significant reduction in resolution times, improving overall efficiency.
Furthermore, AquaTech Builders uses Deskhero's AI capabilities to maintain a comprehensive knowledge base. The AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDFs, making it easier to keep the knowledge base updated.
AquaTech Builders also takes advantage of Deskhero's website scraping feature to gather the latest information from relevant industry websites. The AI uses OpenAI Embeddings to find relevant content from the scraped data, further enriching the knowledge base.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way AquaTech Builders manages their helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to enhance the search results within the platform, making it easier to find relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from relevant websites. The AI then uses OpenAI Embeddings to find relevant content from the scraped data, which can be used to update the knowledge base or enhance search results.
* This article provides an example of how a fictive company in the Desalination Plant Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
