OceanPure Desalination receives numerous customer queries daily regarding the operation, maintenance, and troubleshooting of their desalination systems. To manage these effectively, they use Deskhero's ticket management system. However, the real game-changer has been Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, OceanPure has been able to automate much of their initial customer interactions.
The AI system analyzes incoming queries and uses the embedded data to generate suggested replies. This not only speeds up response times but also ensures that the information provided is accurate and relevant. The AI capability also enhances the search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities have also helped OceanPure in creating a comprehensive knowledge base. The AI system can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain an up-to-date and informative knowledge base.
Furthermore, the custom fields and structured data lists provided by Deskhero allow OceanPure to categorize and prioritize tickets effectively. This has resulted in improved workflow management and increased productivity within the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed OceanPure's customer support services, resulting in happier customers and a more efficient support team.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze incoming queries and use embedded data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This speeds up response times and ensures the information provided is accurate and relevant.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This significantly reduces the time and effort required to maintain an up-to-date and informative knowledge base.
How does Deskhero improve workflow management?
Deskhero provides custom fields and structured data lists that allow companies to categorize and prioritize tickets effectively. This results in improved workflow management and increased productivity within the customer support team.
* This article provides an example of how a fictive company in the Desalination Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
