ClearWater Engineering deals with a variety of customer queries every day, ranging from basic operational queries to complex technical issues. To manage these effectively, ClearWater uses Deskhero's ticket management system. However, the real game-changer has been Deskhero's advanced AI capabilities.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to analyze incoming queries. It then generates suggested replies, significantly speeding up response times and ensuring the information provided is accurate and relevant.
Deskhero's AI capabilities also enhance the search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time spent searching for information, allowing the support team to focus more on resolving customer issues.
Additionally, ClearWater uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets effectively. This has improved workflow management and increased productivity within the customer support team.
Overall, Deskhero's advanced AI capabilities have enabled ClearWater to provide faster, more accurate customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze incoming queries and use embedded data to generate suggested replies. This process is automated, significantly speeding up response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embedded data from various sources to enhance search results. This makes it easier for the support team to find relevant information quickly, reducing the time spent searching for information.
How does Deskhero improve workflow management?
Deskhero provides custom fields and structured data lists that allow companies to categorize and prioritize tickets effectively. This results in improved workflow management and increased productivity within the customer support team.
* This article provides an example of how a fictive company in the Desalination Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
