KitchenCraft uses Deskhero's AI-powered ticket management feature to prioritize and assign tickets based on their urgency and complexity. This automated process significantly reduces the time spent on manual sorting and allows the support team to focus on resolving issues.
The company also leverages the platform's AI capabilities to generate suggested replies. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero provides relevant and accurate responses, reducing the response time and improving the quality of customer service.
Furthermore, KitchenCraft utilizes Deskhero's comprehensive search bar enhanced with AI. This feature enables the support team to quickly find relevant information from the vast amount of data, including previous tickets, knowledge base articles, and uploaded files.
Deskhero's REST API is used by KitchenCraft to integrate the platform with their existing systems. This seamless integration allows the company to centralize their customer support operations and improve efficiency.
Lastly, KitchenCraft uses Deskhero's AI capabilities to analyze customer feedback and identify areas for improvement. This valuable insight helps the company to continuously improve their services and maintain high customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities prioritize and assign tickets based on their urgency and complexity. This automated process reduces the time spent on manual sorting and allows the support team to focus on resolving issues.
How does Deskhero provide suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate relevant and accurate suggested replies.
How does Deskhero's AI enhance the search function?
Deskhero's comprehensive search bar is enhanced with AI, enabling users to quickly find relevant information from a vast amount of data, including previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Design and installation services for kitchens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
