CarpetCrafters Inc. receives a high volume of customer queries regarding their products, installation procedures, and maintenance guidelines. With Deskhero's AI capabilities, the company is able to automatically generate suggested replies to these queries based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI-powered search bar in Deskhero enhances the efficiency of CarpetCrafters' customer support team. It uses OpenAI Embeddings to find relevant content from the company's vast database of information, allowing the team to quickly find the information they need to resolve customer issues.
Deskhero's AI capabilities also help CarpetCrafters in managing their tickets more effectively. The platform's AI can identify patterns in ticket data, helping the company to prioritize issues and allocate resources more efficiently.
With Deskhero's custom fields and structured data lists, CarpetCrafters can categorize and organize their customer queries and issues in a way that best suits their needs. This makes it easier for the team to track and manage tickets, improving their overall productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of CarpetCrafters' customer support and helpdesk services.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps in quickly addressing customer queries and issues.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to find relevant content from the company's database of information. This allows the customer support team to quickly find the information they need to resolve customer issues.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can identify patterns in ticket data, helping the company to prioritize issues and allocate resources more efficiently. This leads to better management of tickets and improved customer service.
* This article provides an example of how a fictive company in the Design and Manufacture of Carpets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
