Creative Spaces Design uses Deskhero's AI capabilities to manage their user groups more effectively. The AI analyzes data from previous tickets and knowledge base articles to suggest replies, helping the team to resolve issues more quickly and improve customer satisfaction.
The company also uses the AI's website scraping feature to keep their knowledge base updated with the latest information about their projects and services. This ensures that their support team always has the most accurate and up-to-date information when assisting customers.
Deskhero's comprehensive search bar, powered by AI, has been a game-changer for Creative Spaces Design. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
By integrating Deskhero's REST API with their existing systems, Creative Spaces Design has been able to automate many of their support processes, further increasing their efficiency and freeing up their team to focus on more complex tasks.
Overall, Deskhero's advanced AI capabilities have enabled Creative Spaces Design to provide superior support to their customers, while also making their support processes more efficient.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets and knowledge base articles to generate suggested replies. This helps to reduce the time spent on each ticket and improve customer satisfaction.
How does the AI enhance search results?
The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for the support team to find the information they need.
How does the REST API integration benefit the company?
The REST API allows the company to integrate Deskhero with their existing systems, enabling them to automate many of their support processes and increase efficiency.
* This article provides an example of how a fictive company in the Design and planning of arts facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
