Visionary Arts Planning uses Deskhero's AI capabilities to manage tickets more efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket and increasing customer satisfaction.
The company also utilizes the AI's ability to scrape data from their website. This allows them to keep their knowledge base up-to-date with the latest information about their projects and services, improving the quality of their support.
Deskhero's comprehensive search bar, powered by AI, has been instrumental for Visionary Arts Planning in finding relevant content quickly. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
Visionary Arts Planning has also made use of Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate many of their support processes, further increasing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Visionary Arts Planning to provide better support to their customers, while also making their support processes more efficient.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets and knowledge base articles to generate suggested replies. This helps to reduce the time spent on each ticket and improve customer satisfaction.
How does the AI enhance search results?
The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for the support team to find the information they need.
How does the REST API integration benefit the company?
The REST API allows the company to integrate Deskhero with their existing systems, enabling them to automate many of their support processes and increase efficiency.
* This article provides an example of how a fictive company in the Design and planning of arts facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
