KnitCraft Creations receives hundreds of customer queries daily about their products, ranging from care instructions to material sourcing. To manage this volume, they implemented Deskhero's AI capabilities, which uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI system then leverages this data to suggest replies to incoming customer queries. This has significantly reduced the response time, improving customer satisfaction and freeing up the customer service team to focus on more complex issues.
Additionally, the AI system enhances the search results in the knowledge base by using the same embeddings. This has made it easier for customers to find relevant information, reducing the number of tickets raised.
KnitCraft also uses Deskhero's website scraping feature to keep the AI system updated with the latest product information, ensuring that the suggested responses are always accurate and up-to-date.
Overall, Deskhero's AI capabilities have transformed KnitCraft's customer support, improving efficiency and customer satisfaction.
How has Deskhero improved response times?
Deskhero's AI capabilities suggest replies to incoming customer queries based on previous tickets and knowledge base articles, significantly reducing the time it takes to respond to customers.
How does Deskhero ensure the suggested responses are accurate?
Deskhero uses website scraping to keep the AI system updated with the latest product information, ensuring the suggested responses are always accurate and up-to-date.
How has Deskhero improved the search functionality in the knowledge base?
Deskhero's AI system enhances the search results in the knowledge base by using OpenAI Embeddings, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Design and Production of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
