Stitch & Weave Inc. has a comprehensive knowledge base for their customers, but finding relevant information was often challenging. They implemented Deskhero's AI capabilities to improve the search functionality and generate knowledge base articles.
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. It then uses this data to enhance the search results in the knowledge base, making it easier for customers to find relevant information.
The AI system also generates new knowledge base articles from Word, PowerPoint, and PDF files. This has significantly expanded the knowledge base, providing customers with more comprehensive information about Stitch & Weave's products.
Stitch & Weave also uses Deskhero's website scraping feature to keep the AI system updated with the latest product information, ensuring that the search results and generated articles are always accurate and up-to-date.
Overall, Deskhero's AI capabilities have significantly improved Stitch & Weave's knowledge base, making it a more effective tool for customer self-service.
How has Deskhero improved the search functionality in the knowledge base?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this data to enhance the search results in the knowledge base, making it easier for customers to find relevant information.
How does Deskhero generate new knowledge base articles?
Deskhero's AI system generates new knowledge base articles from Word, PowerPoint, and PDF files, significantly expanding the knowledge base.
How does Deskhero ensure the knowledge base is always up-to-date?
Stitch & Weave uses Deskhero's website scraping feature to keep the AI system updated with the latest product information, ensuring that the search results and generated articles are always accurate and up-to-date.
* This article provides an example of how a fictive company in the Design and Production of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
