Purl & Loop Ltd. receives a high volume of customer support tickets daily. Managing and prioritizing these tickets was a significant challenge until they implemented Deskhero's AI capabilities.
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. It then uses this data to categorize and prioritize incoming tickets, ensuring that urgent issues are addressed promptly.
The AI system also suggests replies to the tickets based on the analysis, significantly reducing the time it takes to respond to customers and improving customer satisfaction.
Purl & Loop also uses Deskhero's website scraping feature to keep the AI system updated with the latest product information, ensuring that the ticket categorization and suggested responses are always accurate.
Overall, Deskhero's AI capabilities have significantly improved Purl & Loop's ticket management process, increasing efficiency and customer satisfaction.
How does Deskhero help in managing customer support tickets?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this data to categorize and prioritize incoming tickets, ensuring that urgent issues are addressed promptly.
How does Deskhero ensure the ticket categorization is accurate?
Deskhero uses website scraping to keep the AI system updated with the latest product information, ensuring that the ticket categorization is always accurate.
How has Deskhero improved customer satisfaction?
Deskhero's AI system suggests replies to the tickets based on the analysis, significantly reducing the time it takes to respond to customers and improving customer satisfaction.
* This article provides an example of how a fictive company in the Design and Production of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
