PixelCraft Studios has a diverse clientele with unique queries and issues related to their digital design services. They use Deskhero's advanced AI capabilities to manage and respond to these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies.
The AI-powered comprehensive search bar helps the support team at PixelCraft to find solutions faster. The search results are enhanced by the AI, which uses embeddings to find the most relevant content from the vast resources available.
PixelCraft also uses Deskhero's AI capability to auto-generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature helps them keep their knowledge base up-to-date with the latest information and guidelines.
With the help of Deskhero's REST API, PixelCraft has integrated their existing systems with Deskhero, allowing seamless data flow and improved efficiency. The AI capabilities of Deskhero have significantly reduced the time taken to resolve customer queries, leading to higher customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled PixelCraft Studios to provide faster and more accurate customer support, enhancing their reputation as a reliable digital design agency.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI enhances search results by using embeddings to find the most relevant content from the various resources available, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI generate knowledge base articles from any file type?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
* This article provides an example of how a fictive company in the Design and Creation of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
