CodeCanvas Inc. provides software solutions to various businesses, resulting in a wide range of customer queries and issues. They use Deskhero's AI capabilities to manage these queries and provide efficient customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This feature has significantly reduced the time taken to resolve customer issues at CodeCanvas.
The AI-powered comprehensive search bar is another feature that CodeCanvas finds extremely useful. It helps their support team find solutions faster by enhancing search results with the most relevant content.
CodeCanvas also uses Deskhero's REST API to integrate their existing systems with the platform. This integration allows for seamless data flow and improved efficiency in their helpdesk services.
Overall, Deskhero's advanced AI capabilities have helped CodeCanvas Inc. improve their helpdesk services, leading to higher customer satisfaction and a better reputation in the software development industry.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies to customer queries.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses embeddings to find the most relevant content from the various resources available, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results and helps find solutions faster.
What benefits does the integration of Deskhero's REST API provide?
Integration of Deskhero's REST API with existing systems allows for seamless data flow and improved efficiency in helpdesk services.
* This article provides an example of how a fictive company in the Design and Creation of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
