Visualize3D deals with a variety of customer queries and issues related to their 3D animation services. They use Deskhero's AI capabilities to manage these queries efficiently and provide quick and accurate responses.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This feature has significantly reduced the time taken to resolve customer queries at Visualize3D.
Visualize3D also uses the AI-powered comprehensive search bar to find solutions faster. The AI enhances search results with the most relevant content, making it easier for the support team to find the required information.
By integrating their existing systems with Deskhero using its REST API, Visualize3D has been able to improve the efficiency of their customer support services. The seamless data flow enabled by this integration has further enhanced their helpdesk operations.
Overall, Deskhero's advanced AI capabilities have enabled Visualize3D to provide efficient and accurate customer support, improving their reputation as a reliable 3D animation studio.
How does Deskhero's AI suggest relevant replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses embeddings to find the most relevant content from the various resources available, enhancing the search results and helping find solutions faster.
What benefits does the integration of Deskhero's REST API provide?
Integration of Deskhero's REST API with existing systems allows for seamless data flow and improved efficiency in customer support services.
* This article provides an example of how a fictive company in the Design and Creation of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
