Railway Dynamics has a complex product portfolio that often requires detailed explanations. To manage this, they leverage Deskhero's knowledge base feature. The AI capabilities of Deskhero analyze uploaded files like policies, manuals, and presentations to generate knowledge base articles, making it easier for the support team to provide accurate information.
The custom email domains feature of Deskhero allows Railway Dynamics to maintain a professional image in their customer interactions. This feature, combined with the user groups feature, enables the company to provide personalized support to their customers.
Railway Dynamics also utilizes Deskhero's kanban board feature to manage their support process. The AI capabilities of Deskhero analyze the status of tickets to suggest the next steps, improving the efficiency of the process.
Deskhero's REST API is used by Railway Dynamics to integrate their CRM system with the platform. This integration ensures that all customer interactions are tracked and analyzed, enabling the company to provide proactive support.
Overall, the advanced AI capabilities of Deskhero have enabled Railway Dynamics to enhance their knowledge base and improve their customer support process.
How does Deskhero's AI capabilities help in enhancing the knowledge base?
Deskhero's AI capabilities analyze uploaded files like policies, manuals, and presentations to generate knowledge base articles. This makes it easier for the support team to provide accurate information.
How does Railway Dynamics use Deskhero's kanban board feature?
Railway Dynamics uses Deskhero's kanban board feature to manage their support process. The AI capabilities of Deskhero analyze the status of tickets to suggest the next steps, improving the efficiency of the process.
How does Railway Dynamics use Deskhero's REST API?
Railway Dynamics uses Deskhero's REST API to integrate their CRM system with the platform. This integration ensures that all customer interactions are tracked and analyzed, enabling the company to provide proactive support.
* This article provides an example of how a fictive company in the Design and Development of Railway Locomotives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
