Locomotive Solutions has a vast knowledge base that can be difficult to navigate. To manage this, they leverage Deskhero's comprehensive search bar feature. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for the support team to find relevant information.
The structured data lists feature of Deskhero allows Locomotive Solutions to organize their knowledge base in a structured manner. This helps in improving the relevance of search results and the efficiency of the support process.
Locomotive Solutions also utilizes Deskhero's custom fields feature to categorize their knowledge base articles. The AI capabilities of Deskhero analyze these categories to further enhance search results, providing the support team with the most relevant information.
Deskhero's REST API is used by Locomotive Solutions to integrate their existing systems with the platform. This seamless integration ensures that all customer data is readily available for the support team, enabling them to provide personalized support.
Overall, the advanced AI capabilities of Deskhero have enabled Locomotive Solutions to improve their search results and streamline their customer support process.
How does Deskhero's AI capabilities help in improving search results?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information.
How does Locomotive Solutions use Deskhero's structured data lists feature?
Locomotive Solutions uses Deskhero's structured data lists feature to organize their knowledge base in a structured manner. This helps in improving the relevance of search results and the efficiency of the support process.
How does Locomotive Solutions use Deskhero's REST API?
Locomotive Solutions uses Deskhero's REST API to integrate their existing systems with the platform. This ensures that all customer data is readily available for the support team, enabling them to provide personalized support.
* This article provides an example of how a fictive company in the Design and Development of Railway Locomotives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
