LocoTech Innovations has a vast customer base that often requires technical support for their products. To manage the high volume of support tickets, LocoTech leverages Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The custom fields feature of Deskhero allows LocoTech to categorize tickets based on the type of locomotive or the nature of the issue. This helps in directing the tickets to the right team, improving the efficiency of the support process.
LocoTech also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this data to enhance search results, making it easier for the support team to find relevant information.
Deskhero's REST API is used by LocoTech to integrate their existing systems with the platform. This seamless integration ensures that all customer data is readily available for the support team, enabling them to provide personalized support.
Overall, the advanced AI capabilities of Deskhero have enabled LocoTech Innovations to streamline their customer support process, resulting in increased customer satisfaction.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies. This significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's website scraping feature benefit LocoTech?
Deskhero's website scraping feature keeps LocoTech's knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this data to enhance search results, making it easier for the support team to find relevant information.
How does LocoTech use Deskhero's REST API?
LocoTech uses Deskhero's REST API to integrate their existing systems with the platform. This ensures that all customer data is readily available for the support team, enabling them to provide personalized support.
* This article provides an example of how a fictive company in the Design and Development of Railway Locomotives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
