PowerTech Innovations receives numerous customer queries every day, which were previously managed manually. The introduction of Deskhero has automated this process, with its AI capabilities playing a crucial role. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand and respond to the queries.
The AI system generates suggested replies based on the analysis of the query and the relevant content found. These replies are then reviewed and sent by the customer support team. This has not only reduced the response time but also improved the quality of the responses.
Deskhero's AI also improves the search results on the helpdesk portal. When customers search for a query, the AI system finds the most relevant content from the available resources. This has made it easier for customers to find solutions to their problems, reducing the need for contacting the support team.
The custom fields feature of Deskhero allows PowerTech Innovations to categorize the queries based on their nature. This helps the support team to prioritize and manage the queries more effectively. The kanban board provides a clear view of the ticket management process, improving the team's productivity.
In conclusion, Deskhero has revolutionized the helpdesk services at PowerTech Innovations, making them more efficient and customer-friendly.
How does Deskhero's AI system understand customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer queries. It then generates suggested replies based on this understanding.
How does Deskhero improve the search results on the helpdesk portal?
Deskhero's AI system uses OpenAI Embeddings to find the most relevant content from the available resources when a customer searches for a query. This ensures that the search results are accurate and helpful.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and kanban board that help in managing the customer queries effectively. Custom fields allow categorizing the queries based on their nature, while the kanban board provides a visual representation of the ticket management process.
* This article provides an example of how a fictive company in the Design electric motors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
