Radiant Solutions uses Deskhero's AI capabilities to manage their high volume of customer support tickets. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database of knowledge base articles, previous tickets, and uploaded files. This helps their customer support team to provide accurate and timely responses to customer queries.
Moreover, Radiant Solutions uses Deskhero's AI capabilities to automatically categorize and prioritize incoming tickets based on their content and urgency. This helps the company to efficiently manage their customer support workload and ensure that critical issues are addressed promptly.
Furthermore, the company uses Deskhero's custom fields feature to capture specific information about each ticket, such as the type of radiation equipment involved and the nature of the issue. This information is then used by the AI system to provide more targeted and relevant suggested replies.
Finally, Radiant Solutions uses Deskhero's REST API to integrate the platform with their existing systems and workflows. This allows them to leverage the platform's AI capabilities in a seamless and efficient manner.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. The system uses advanced machine learning algorithms to understand the context of each ticket and provide a relevant and accurate response.
How does Deskhero's AI system categorize and prioritize incoming tickets?
Deskhero's AI system uses natural language processing techniques to understand the content and urgency of each ticket. It then categorizes and prioritizes the tickets based on this information. This helps to ensure that critical issues are addressed promptly.
How does Radiant Solutions use Deskhero's custom fields feature?
Radiant Solutions uses Deskhero's custom fields feature to capture specific information about each ticket, such as the type of radiation equipment involved and the nature of the issue. This information is then used by the AI system to provide more targeted and relevant suggested replies.
* This article provides an example of how a fictive company in the Design, Engineering and Installation Services Related to Radiation Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
