CompressTech Designs handles a large volume of customer queries daily, which include technical support requests and general service inquiries. Prior to using Deskhero, managing these tickets was a manual and time-consuming process. With Deskhero's AI-powered ticket management system, CompressTech has significantly reduced response times and improved overall customer satisfaction.
Deskhero's AI capabilities allow CompressTech to generate knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This feature has enabled the company to build a robust knowledge base without the need for extensive manual input, thus saving valuable time and resources.
Additionally, CompressTech uses Deskhero's website scraping feature to extract relevant information from their website and integrate it into the knowledge base. This ensures that the knowledge base remains current with the most recent information.
The AI-powered search bar provided by Deskhero enables CompressTech's customer support team to quickly find relevant content. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Finally, Deskhero's AI capabilities are used to generate suggested replies to customer queries. This not only improves response times but also ensures that the responses are accurate and pertinent.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI assists in managing tickets by automating the categorization and prioritization process based on the content of the tickets. This reduces manual intervention and improves response times.
How does Deskhero generate knowledge base articles?
Deskhero generates knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. It can also scrape relevant information from your website to keep the knowledge base updated.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly.
* This article provides an example of how a fictive company in the Design and engineering services for pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
