PumpDesign Solutions receives numerous customer queries every day, including technical issues and general inquiries about their services. Managing these tickets manually was labor-intensive and prone to errors. With Deskhero, they have automated ticket management using AI, significantly reducing response times and enhancing customer satisfaction.
Deskhero's AI capabilities also help PumpDesign to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This feature has allowed them to create a comprehensive knowledge base without the need for manual input, saving significant time and resources.
Moreover, PumpDesign uses Deskhero's website scraping feature to gather relevant information from their website and integrate it into the knowledge base. This feature ensures that the knowledge base is always updated with the latest information.
Deskhero's advanced search bar powered by AI makes it easy for PumpDesign's customer support team to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Lastly, Deskhero's AI capabilities are used to generate suggested replies to customer queries. This feature not only improves response times but also ensures that the responses are accurate and relevant.
How does Deskhero's AI improve ticket management?
Deskhero's AI automates the ticket management process, categorizing and prioritizing tickets based on their content. This reduces manual effort and improves response times.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. It can also scrape relevant information from your website to keep the knowledge base updated.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly, enhancing search results.
* This article provides an example of how a fictive company in the Design and engineering services for pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
