PumpPro Engineering receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their services. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management using AI, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also helped PumpPro to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This feature enabled them to create a comprehensive knowledge base without the need for manual input, saving valuable time and resources.
Furthermore, PumpPro utilized Deskhero's website scraping feature to gather relevant information from their website and integrate it into the knowledge base. This feature ensured that the knowledge base was always up-to-date with the latest information.
Deskhero's advanced search bar powered by AI made it easy for PumpPro's customer support team to find relevant content quickly. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Lastly, Deskhero's AI capabilities were used to generate suggested replies to customer queries. This feature not only improved response times but also ensured that the responses were accurate and relevant.
How does Deskhero's AI improve ticket management?
Deskhero's AI automates the ticket management process, categorizing and prioritizing tickets based on their content. This reduces manual effort and improves response times.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. It can also scrape relevant information from your website to keep the knowledge base updated.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly, enhancing search results.
* This article provides an example of how a fictive company in the Design and engineering services for pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
